FAQs
What currency are the prices?
All prices are in USD.
What is different about this store compared to a large online "box store"?This store is created for the sole purpose of supporting "She's the Veteran" non-profit and helping to further it's mission of improving mental health in the female veteran.
This store uses an a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.
However, in case of a damaged product or a manufacturing error, we can offer a free replacement or a refund if you contact us within 21 days of product delivery.
What if I put in the wrong shipping address or chose the wrong size or color?
Note that if the order shipping details were incorrect, or if the customer orders the wrong size or color, She's the Veteran will not be held responsible and will not offer replacements or refunds. You (the customer) are responsible for capturing the correct information from your customers. So please check twice before hitting the submit order button!
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 15-21 days.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at Brooke@shestheveteran.org.
How long does shipping take?
Shipping times vary as we do ship worldwide from different fulfillment centers based on your location. The average shipping time is 15-25 business days.
I have a question that wasn't answered, can you please help?
Absolutely! Please send us an email to Brooke@shestheveteran.org and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks. We are here to answer all of your questions and concerns.